Compact Soft

Career Opportunities @ CompactSoft

Senior Customer Support Representative

General Requirements:

- Hard worker

- Ability to work under stress

- Self motivated

- Dedicated

- Well organized

- Ability to work in a team

Job Requirements:

1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended)

2- Minimum 3 years of experience in implementation (installation, training and support) of business software applications (accounting, distribution, manufacturing or complete ERP software)

3- Experience in troubleshooting business software applications issues and fulfilling customer requirements

4- Experience in applying business software systems in medium to large enterprises

5- Good knowledge of Accounting concepts

6- Very good Representation

7- Report writing capabilities

8- Ability to write software documentation (user and operation manuals)

9- Very Good Command of English

10- Experience in MS Office (especially Microsoft Word and Microsoft Excel)

11- Experience in creating presentations using Microsoft Power Point

12- Commitment to project delivery dates and task deadline dates

13- Ownership of a car will be a privilege

14- Experience in pre-sales activities will be a privilege

15- Experience in Installation and Administration of Microsoft SQL Server 2000 RDBMS will be a privilege

Job Description:

- Responsible of implementation of ERP projects including activities like: software installation, training and support, until final delivery and project signoff to customer

- Gather, analyze, document and approve customer requirements in software customization projects

- Create system specifications according to customer requirements and approving them from the customer

- Handover of the customer requirements to system designers and architects to develop the requirements

- Monitor development process of the customer requirements until receiving from the development

- Receiving, inspecting and testing developed customer requirements until delivery to customers

- Conducting in-house and on-site software test labs

- Troubleshooting software issues and technical support on software applications via phone, email or on-site visits

- Presentation of software functionality and demonstrations to customers

- Performing periodical system audit and executing software maintenance procedures for customers on-site

- Managing specific customer accounts in terms of support and system related consultation

How to apply for a career opportunity at CompactSoft ?

To Apply Online click here.

To Apply Via email click here.